Frequently Asked Questions About Stone, Granite, Quartz & Marble Worktops
Q1: What types of worktops do you supply and install?
A: Palazzo Stone supplies and installs quartz worktops, granite worktops , and marble worktops. We offer a wide range of colours and finishes to match every kitchen design, serving London and the South East.
Q2: How long does the worktop installation take?
A: Most stone worktops installations are completed within 1–3 days, depending on the material and size. Our team ensures precise fitting and minimal disruption to your home.
Q3: Do you offer made-to-measure worktops?
A: Yes! All our worktops are custom-cut to your measurements. We provide free templating and quotes before starting fabrication.
Q4: Which areas do you serve?
A: We supply and install worktops across London, Kent, Surrey, and Essex. If you’re nearby, we can offer fast delivery and installation.
Q5: Are your quartz, granite, and marble worktops durable?
A: Absolutely. Our premium natural and engineered stones countertops are scratch-resistant, heat-resistant, and easy to maintain, making them ideal for busy kitchens.
Q6: Can I get a free quote before ordering?
A: Yes! Simply contact us via our online instant quote form, phone, or email, and we’ll provide a no-obligation quote tailored to your kitchen and design.
Q7: Do you have customer reviews or testimonials?
A: Yes! We are rated Excellent on Trustpilot, with hundreds of satisfied homeowners across London and the South East. Check our reviews here.
Q8: Is all natural stone suitable for worktops applications?
A: All natural stone can be used for kitchen countertops applications. Some natural stone performs better in the kitchen. The use that your kitchen gets should be a factor in the type of stone that you choose.
Q9:What are the recommended stones for worktops?
A: Quartz, Granite and marble (in that order) are the most popular and durable natural stone for kitchen worktops applications.
Q10:What is the difference between Marble, Limestone & Granite?
A: These stones vary in density, colour range, and generally look. It is best to discuss your individual application and tastes with a Palazzo Stone consultant. Granite is the densest in our natural stone selection then marble which make them good options for kitchen worktops.
Q11:I’ve heard that marble is porous and not good for a worktop
A: Marble work surfaces are more porous than Granite or natural stone. If the stone is sealed and well maintained it will last your lifetime. Italians and Greeks (to name just a few) have been using marble worktops for 1000’s of years. When these families move house they regularly take their prized worktops with them.
Q12:How much does it cost?
A: Cost varies depending on product, availability and where the stone comes from. Palazzo Stone has a worktop price indicator ranging from Standard (least expensive) to Boutique (most expensive). Actual pricing will come from your stone fabricator.
Q13:How does price compare to Quartz / Natural stone?
A: Generally natural stone is slightly more expensive that quartz (engineered stone) although with some product comparisons the opposite is true.
Q14:Can my current stone mason fabricate natural stone?
A: Yes, most fabricators handle both natural and engineered stone although a few specialize in one or the other.
Q15:Where do Granite come from?
A: Granite is a naturally occurring igneous rock which is found in many countries around the world. India, Brazil & Norway are some of the more prominent countries producing the raw product with processing occurring in these countries along with Italy and China.
Q16:I am a homeowner…can I have a natural stone sample sent to me?
A: Natural stone samples are expensive and in short supply. A small sample of
the stone does not do it justice…this is a natural product with varying colours that need to be viewed in a large slab format. Palazzo Stone recommend that you visit Our factory or our supplier so that they can view a complete slab.
How does natural stone perform compared to quartz?
Generally engineered stone is more dense, resilient and durable. Having said that, natural stone performs very well when cared for properly.
Is there much colour variation in a block of natural stone?
There can be significant colour variation with a slab. It is strongly suggested that the slab is viewed at the our granite supplier warehouse to ensure that it meets the tastes of the user.
Does Natural stone need to be sealed? How often?
Yes natural stone needs to be sealed. It is generally during fabrication or during installation, then 6 months later and annually or as required after that. This can vary depending on the sealer selected and the use that your kitchen gets.
What thickness does it come in?
Generally the slab thickness is 20mm or 30mm
Can I use natural stone outside?
Natural stone can be used outside and is a great option for the popular outdoor kitchen. Depending on exposure to sunlight and other elements as well as the care that it receives it may “weather”.
What countries do the quartz originate from?
Some of the most popular countries that we import from are Italy, Brazil, Spain, Iran, India and China.
What thickness does it come in?
Generally the slab thickness is 20mm…some stone comes on 30mm
How long does it take to fit my new worktops?
Our lead is 5-7 working days once we measure up.
I’ve heard the term book matched…what does that mean?
book matched involves matching the veins of two adjoining slabs (generally marble and marble effect quartz) to give the effect that the two (or more) slabs become one. Book matched looks great!
If I find something I like, can I put it on hold? How does it work?
Yes, items can be put on hold for up to 6 weeks, depending upon availability. Simply choose your product with the help of one of our showroom consultants and they will take care of the rest.